FAQs About Patient Advocacy
Can you assist clients outside of the Madison, WI, area?
Yes! We help people across the country based out of our Madison, WI, office. Our services can be delivered remotely via phone, video conferencing, and email, allowing for advocacy services regardless of location.
Can you talk to my doctors and other members of my healthcare team?
Yes. With your permission, we can communicate with your care team and then update you, your family, and your support team.
How do you manage medical records across multiple systems?
True North Patient Advocates™ will do the leg work to obtain your medical records, including test and scan results. We then create your personalized Medical Compass™, so you can accurately and easily share your medical information with your providers and your family or support team.
How often and how do we meet?
Meeting frequency and location is tailored to your needs — from occasional check-ins to regular, ongoing support. We can meet in-person, by phone, or virtually. In-person services are offered to clients in Madison, WI, and the surrounding community. In-person services outside of this area are available upon request and evaluated on a case-by-case basis. Virtual services are available locally and nationwide.
What age groups and conditions do you advocate for?
With our expertise in general surgery, emergency care, and critical care, we typically work with adults of all ages dealing with a wide variety of health issues. If your needs are outside of our scope, we are happy to introduce you to trusted advocates who specialize in those areas.
Is my personal and health information kept private and confidential?
True North Patient Advocates™ is committed to maintaining the privacy and security of your information and will use such information solely for the purpose of providing advocacy services. Your information is kept confidential, stored securely, and only shared if and when you give specific permissions to do so. As a patient advocacy business, True North Patient Advocates™, is not acting as a health care provider and is not a covered entity under HIPAA. Any information shared with True North Patient Advocates™, will not be protected by state or federal patient privacy laws.
Can I hire a patient advocate for someone other than myself?
Yes! Our services can be requested directly by the client, a surrogate decision-maker, or by a family member concerned about a loved one’s care. Our allegiance remains with the client, even if services are paid for by a third party.
Are patient advocate services covered by insurance?
No, our services are not covered by insurance. By being an independent patient advocate, this ensures our allegiance is always directly to our clients and not a healthcare system or insurance company.
Will you be my doctor? Can I call you for medical advice or treatments?
No, patient advocates provide guidance and coordination but do not diagnose, prescribe, or provide medical treatment. We use our knowledge and expertise to help you and your loved ones understand your health and navigate the healthcare system. If you have symptoms of any kind or think you may need medical care, please contact your local healthcare providers, go to the nearest emergency department, or call 911.
Are you a concierge doctor? Do you offer second opinions?
True North Patient Advocates™ is not a second opinion, concierge, or direct primary care practice. As independent patient advocates, we help you understand and navigate your care, coordinate care and communication, and help you make informed decisions. If you need to see a specialist or want to obtain a second opinion, we can help navigate that process.
