Expert Healthcare Advocate Services Tailored to Your Needs

At True North Patient Advocates™, our healthcare advocates guide you through the complexities of the medical system. From diagnosis through treatment, transitions, and beyond, our personalized support ensures you receive the clear, coordinated, and compassionate care you deserve. We help clients as well as their families and support teams understand their medical care and navigate the healthcare system without the frustration, uncertainty, or overwhelm of facing it alone.

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The True North™ Way

Our Healthcare Advocate Services

Personalized Record Review and Summary:

Comprehensive review of medical history
Simplified medical explanations
Creation of your personalized Medical Binder

Appointment and Hospitalization Support:

Assistance in preparing questions and understanding options
In-person or virtual advocacy during appointments and hospital stays
Detailed summary reports and clear action plans

Medical Decision Support:

Thorough research on treatment options and specialists
Guidance for confident decision-making
Assistance finding sources for second and third opinions

Care Coordination:

Coordination among healthcare providers to ensure seamless care
Streamlined management of transitions between hospitals, rehab, and home

Communication Facilitation:

Effective communication between you, your support team, and your medical team
Advocacy ensuring your voice is heard and preferences are clearly understood

Advance Care Planning:

Support establishing Healthcare Powers of Attorney and Living Wills
End-of-life and hospice care planning

Billing and Insurance Navigation:

Assistance understanding and managing medical bills and insurance claims
Help with denied insurance claims, pre-approvals, and more

We do not serve as the client’s physician. For example, we do not make diagnoses, order tests, prescribe medications, deliver care, or recommend treatment plans.

How It Works

Get Started Today

Schedule a Free 30-Minute Discovery Call – We’ll discuss your concerns and see how we can help.
In-Depth Assessment – We gather the essential information, listen to your needs, and identify your key goals.
Advocacy Action Plan & Medical Binder – We develop a clear, customized plan outlining steps to achieve your goals. We’ll create a Medical Binder with all of your medical records, scans, and test results in one convenient print and digital packet.
Ongoing Support – We help execute the plan, ensuring you receive the best care possible.

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Flexible Delivery Options

Our healthcare advocate services are offered virtually nationwide and in-person primarily within the Madison, WI, area.

How is a healthcare advocate different from a hospital or insurance advocate or navigator?

Hospitals, healthcare systems, or insurance carriers may employ advocates or navigators to assist individuals or patients. Employed advocates, while helpful, ultimately have an allegiance to their employer. We work exclusively for YOU and your best interests. For us, your health and your wishes are our primary concern.

Who benefits from healthcare advocacy services?

Anyone struggling with healthcare complexities, including older adults, families managing care — especially remotely — and individuals with chronic or complex medical conditions.

Stay Informed

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608.285.2223

608.305.8645

info@truenorthpatientadvocates.com

Want to Learn More?

Schedule a free, 30-minute Discovery Call to discuss your concerns and learn how we can help. Whether you need clarity, support, or a plan for next steps, we’re ready to help.

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